Utilities
Industry
Achieve your growth aspirations with our transformation process
The FlowPlus™ transformation process
Join our list of Utilities clients now reaching their full potential using our 4-step transformation process.
1. DISCOVERY
By starting with a discovery phase, we understand the unique aspects of your business and the challenges you face - uncovering areas for improvement and your gap-to-potential.
Gain all the insight in one, concise, step by step assessment report.
01
Lean Maturity Audit
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Assess your lean maturity across 25 categories, including quality focus, efficiency, workplace organisation, data, technology, strategy, leadership, culture and more.
02
Data Analysis
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Collection and analysis of data including service level, customer feedback, demand and profitability.
Interviews and observations with a range of department heads and staff to understand the working practices at your organisation.
03
Gap to potential analysis
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Quantify the gap between your current state and desired state, understand what changes are needed to become a best-in-class utilities company.
04
Implementation roadmap
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Convert improvement actions into projects, and produce a bespoke improvement roadmap aligned with your company strategy.
2. ASSESSMENT
The Assessment phase investigates the unique solutions required to close your gap-to-potential. Creating a bespoke implementation roadmap aligned with your strategic aims, we provide you with a practical step by step approach needed to get tangible results fast.
05
Service Level and Feedback Analysis
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Using AI and advanced machine learning techniques, we will identify what your customers care most about and innovative ways of exceeding their expectations.
06
Process Mapping​
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Great processes create great results, Simple but not easy.
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We review your current processes to gain an in-depth understanding of existing pain-points, where information sharing and communication breaks down, waste steps that can be eliminated/automated.
07
Time Studies​
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Quantify the efficiency of your resources with the latest technology. Find improvement opportunities by studying a day in the life of your employees.
08
Flow Analysis
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There is often huge untapped potential when improving the flow of your system. Understand how to balance work and minimise service lead time with our flow analysis tool.
3. IMPLEMENTATION
Implementation is what we pride ourselves on. We don't write reports and leave the hard part to you...We roll up our sleeves, get on the shopfloor and make the changes needed.
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Working with the staff that know the processes best, we conduct workshops as one-team, until the target is achieved.
The solutions we implement are tailored to each client and the unique challenges in their assessment. Examples range from implementing low-cost RPA to automate processes, to implementing a kanban system to control stock levels.
Improve Maintenance Productivity
Reduce Asset Downtime
Improve Customer Satisfaction
Reduce Operating Costs
4. TRAINING
We offer both in-person & online training. Both training courses are deliberately different to other training providers in one main way:
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Our training is practical & hands-on.
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Our online training course has global recognition and has a review rating of 4.8/5 from over 5,000 active students.
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Like the in-person training, the online courses provide you with the practical ability to apply the lean tools.
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We have 5 different courses varying in complexity/commitment.
5000+
No of students we have trained globally
Modules:
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What is Lean?
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​Introduction to Six Sigma
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Identifying and Eliminating Waste
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History of Lean​
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Kaizen​ (Yellow)
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Change management & Paradigms
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Flow, Batch Sizes, Push vs Pull & Takt
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Visual Management​
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Process Layout & design
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Hoshin Kanri
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Value Stream Mapping (VSM)
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Overall Equipment Effectiveness (OEE)
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Standards & Standard Work
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5s - Productive Workspaces
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Collaborative Problem Solving, A3, 5Whys, Fishbone, Root Cause Analysis (RCA)
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The DMAIC Process
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Advanced DMAIC process​
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Taguchi Loss Function​
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Statistical Process Control
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Kano Model​
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Quality Function Deployment​
CASE STUDIES
A selection of success stories.
Water Supply Company
Implementation of Data-Driven Total Productive Maintenance (TPM) Strategy
Reduced asset downtime by 25%
Utilities Company
Continuous Improvement training delivered and daily meetings implemented
Increased maintenance productivity by 30% and improved PPM compliance
TESTIMONIALS
Maintenance performance has always been a challenge - often a lack of resource was used as a blanket excuse for poor performance - but FlowPlus have opened our eyes to the possibilities of improvements within our control.
Performance Manager
Continuous Improvement sounds so simple but is very often misunderstood and difficult to implement effectively. FlowPlus did a great job to embed themselves in the teams to demonstrate first-hand the power of true CI.
Director of Operations
We've been consistently underperforming against business metrics for a long time, so it's refreshing that we're actually now talking about targets been too easy to achieve.
Area Operations Manager